The technology changes. The pattern doesn't: discover the real problem, make the unknowns smaller, build a working system, and leave people more capable than before.
Hardware + Software · Retail Deployment
Automated router provisioning for retail digital signage
Given GL-iNet hardware and an open-ended deployment problem, I learned the firmware/networking domain, designed an automated flashing and configuration workflow, field-tested it in Best Buy stores, and documented it for production handoff in China.
Result: scaled into large retail deployment with zero support calls or emails after handoff.
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Creative Technology · Applied AI
AI-native digital signage platform
Started with the question, “Can we build something like BrightSign?” I learned the domain, evaluated an existing codebase, and built a new platform spanning Ubuntu, Flutter, React, Python-based components, physical controls, multi-screen playback, and AI-assisted system inspection.
Result: a working end-to-end prototype for a new generation of signage tooling.
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AI Enablement · Domain Expert Workflow
Turned a clinician into an AI-enabled builder
Instead of putting a frontier model in the critical path of every user interaction, I built a Drupal/Webform workflow where Claude generated structured YAML that could be reviewed and imported. Then I taught the client how to run the workflow independently.
Result: the domain expert created 50+ complex, dynamic assessments without needing a developer to author each one.
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Healthcare Operations · Product Architecture
SmartDocs EMS operations and compliance platform
Built a Drupal-based system using Webforms, custom modules, dynamic scoring, and report generation to support EMS and ambulance-run workflows.
Result: 10,000+ ambulance-run reports in the system; customers reported fewer deficiencies and fines, and the company continues to grow.
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AI Engineering · Quality & Risk
AI-assisted regression safety net
Built a Selenium/Docker/Chrome testing approach that uses AI to scout and map an application, generate browser-test instructions, and keep tests aligned as the underlying system changes.
Result: caught defects before customers saw them and surfaced issues during a major security/dependency upgrade.
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Company Building · Workforce Development
Bit Source: from “Can we teach a coal miner to code?” to a software company
Helped create the company, designed the technical curriculum, trained the first development team, standardized the stack, established Agile delivery, and worked across architecture, engineering, operations, business development, and storytelling.
Result: the first cohort reached a paying client project within roughly six months; the company is still operating today.
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